Customer Services Officer
Guildford College of Further and Higher Education (Stoke Park)
Surrey
- Expired
- Salary:
- £12030.90 - £13465.20
- Job type:
- Part Time, Permanent
- Apply by:
- 25 August 2014
Job overview
This role will be 25 hours per week over 52 weeks, some evening work required.
The Guildford Collge Group are looking for a Customer Services Officer with a commitment to providing a high standard of service to internal and external customers to join our team at our Stoke Park Campus in Guildford.
The main purpose of this role is to provide an effective, efficient and welcoming customer services support for the College, including reception services, telephone and enquiry management, and postal support; and to provide accurate and comprehensive administrative support for Student Finance.
Principal accountabilities in this role are:
- Dealing with general enquiries from students, employers, work colleagues, parents and external organisations, using own initiative to deal with queries as they arise.
- Making intelligent referrals to departments and faculties.
- Ensuring that reception areas are presentable and maintained in a professional manner, including availability of marketing materials and college information.
- Providing an efficient and welcoming reception facility for internal and external visitors
- Providing administrative support for the department of Student Services as required.
- Maintaining accurate and confidential records and effective and efficient filing systems.
- Maintaining and producing accurate and detailed statistical reports for the Departments, including the monitoring and reporting of data for student financial support.
- Supporting the Customer Services Manager in all aspects of student financial support as required.
The successful candidate will have:
- Minimum of a NVQ Level 2 in Customer Services or proven practical experience
- Knowledge of a broad range of IT packages and the ability to learn quickly
- Reception / administrative experience in a busy customer service environment
- Highly organised with the ability to work well under pressure and prioritise accordingly in order to work accurately and to tight deadlines
- Courteous telephone manner
- Articulate and able to communicate professionally with colleagues at all levels, both internally and externally
- Ability to work flexibly (some evening duty is required) to meet the needs of the College
For further details please visit our website http://www.guildford.ac.uk/Home.aspx
Applications Close:25 August 2014
About Guildford College of Further and Higher Education (Stoke Park)
- Guildford College of Further and Higher Education (Stoke Park)
- Stoke Park Campus, Guildford
- Surrey
- GU1 1EZ
- United Kingdom
Guildford College is the largest further and higher education college in Surrey. Stoke Park Campus is set in parkland close to Guildford town centre and was opened in 1939. It was the first in south east England to have two Centres of Vocational Excellence - in Travel and Tourism and in Business, Finance and Accounting, and the first in Surrey to achieve Action for Business College Accreditation.
In total, the College offers over 500 courses from foundation to degree level. At Stoke Park Campus this includes A Levels, Art & Design, Business, Childcare, Construction, Hairdressing & Beauty Therapy, Hospitality, ICT, Performing Arts, Teaching, Travel & Tourism. Many students go on to work in local commerce and industry, benefiting the surrounding region with their talents and skills. The College also puts Guildford on the international stage with over 1,000 students from outside the UK studying here every year.
Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.