Part time post (17.5 hours per week)

Being a focal point for our students, the Information, Advice and Guidance Team provides them with a wealth of invaluable support and information, across our two college centres. We're looking to add to our Team, and have the following opportunity:

You will be providing a financial advice service to current and prospective students on Further & Higher Education loans. You should possess the ability to carefully, accurately monitor and maintain the systems used. This post requires first-rate customer care skills and a good level of computer literacy, including excellent database and word processing skills. Knowledge of the education sector & funding is considered a desirable attribute for the post.

About the College

The College of North West London (CNWL) based in Brent is a successful Further Education College offering a wide range of full time and part time courses, from beginner to foundation degree/HND/HNC level.

Description of duties

• To work closely with the Student Finance and Welfare Co-ordinator in developing and maintaining IT and paper based systems to ensure the fast and effective allocation and monitoring of Student Loans.
• To maintain accurate records of expenditure to conform to the guidance and requirements of the Student Loans Company, Skills Funding Agency (SFA) and Education Funding Agency (EFA) and College financial regulations.
• To respond, in a positive and efficient manner, to enquiries from students relating to the 24+ Advanced Learning Loans.
• To assist with the preparation and distribution of information, publicity and associated forms relating to 24+ Advanced Learning Loans.
• To assist with the preparation of monthly attendance reports for the Student Finance & Welfare Co-ordinator and provide data for the annual review.
• To establish and manage databases and spread sheets efficiently so that storage and retrieval of information is easily accessible.
• To keep up to date with all legislation and guidance relating to Student Loans issues through continuous professional development.
• To provide a comprehensive, high quality student finance & welfare service to students
• To contribute to the operational plan, self-assessment and quality reviews of the team and division through meetings, activities and annual presentations. The basis of contributing to the operational plans will be provided through retention & achievement reports.
• Be proactive and contribute to continuous quality improvement relating to the Matrix Quality Standard and participate in all training, personal development or updating identified within the service or at personal reviews

For a comprehensive list of duties, please refer to the college application form.

Experience / Qualifications

Essential Criteria:

• Level 2 or equivalent qualification in English and mathematics
• Level 2 qualification in ICT or willingness to achieve within one year of appointment
• Substantial experience of providing information and advice services in a similar environment
• Working with computerised systems including data entry
• Knowledge of Student Loans
• Knowledge of Further Education
• Considerable experience of office routine and administrative procedures
• Excellent level of IT skills including use of Word, Excel, Powerpoint, Access, Internet
• Ability to input data accurately
• Strong organisational and administrative skills
• Excellent customer care skills
• Capable of meeting deadlines and balancing competing priorities
• Sensitive approach to the needs of students
• Ability to work in a flexible proactive manner
• Able to work independently and as part of a multi-skilled team
• Able to work calmly and methodically under pressure
• Commitment to own training and professional development needs
• Able to understand, support and implement the College's Equal Opportunities, Health & Safety and Quality Management policies
• Willingness to propose and implement ideas for continuous quality improvement

In addition to candidates ability to perform the duties of the post, the interview will also explore issues relating to safeguarding and promoting the welfare of children

Desirable Criteria:

• IAG or Welfare related qualification
• Knowledge of Higher Education

Closing Date: Friday 25th January 2013

Please note, if you are successful in the selection process you will be required to complete a College application form before the advertised close date. A CV will not be accepted on its own.

To request an application form and information pack, please download the information from http://www.cnwl.ac.uk/jobs or telephone, quoting the appropriate post reference number 000691 for Full Time and 000692 for Part time, on 020 8208 5140.