Front Of House and Parent Liaison Officer – Regent International School

About us:

Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region.

Our core ethos and philosophy of education is Positive Education (PosEd). Through PosEd, our schools foster active engagement in learning, celebrating character strengths and accomplishments. We encourage children to cultivate fulfilling relationships with others and seek meaning and purpose in their own lives. We enable children to become happy learners and develop into innovative thinkers, confident young adults, and life-long learners. Our students develop resilience, a growth mindset and deep character strengths that allow them to flourish in an ever-changing world.

About Regent International School – Inspiring Minds. Building Character.

With a rich history of over 35 years, Regent International School is recognised as one of the leading and most innovative schools in the region, as well as a global leader in Positive Education. We have a close-knit family and community spirit with happiness resonating in our school, our children, our parents, and our teachers. We believe in inspiring, empowering, and enlightening our students and enriching the community of which we are a central focus.

Regent International School is an all–through school which offers a premium education across a fantastic range of pathways for students including the National Curriculum of England, GCSE/IGCSE and ‘A’ Levels. We also offer a suite of Signature Programmes unrivalled in Dubai. With unique experiences in Environmental and Sustainability Studies, students learn in Forest School settings, as well as utilising cutting-edge hydroponic technology to examine how science can support sustainability in future terrains. Our world-class STEAM centre and curriculum offers students an incredible opportunity to apply their learning in solving real-world problems, from Foundation Stage through to Year 9. We run best-in-class mini-MBA programmes for our students in conjunction with the Peter Jones Academy, to ensure their future success in business and entrepreneurship. We are technologically innovative and run comprehensive AI programmes for students in all core subjects, as well as deepening other subjects through Augmented and Virtual Reality AR/VR experiences. We have outstanding performing arts opportunities with fantastic amazing teachers to help our more creative students truly find their voice. Regent International School is judged by the Dubai School Inspection Bureau (DSIB) as a ‘Very Good’ school with many outstanding features and ‘Outstanding’ in our British Schools Overseas (BSO) inspection in 2019.

We present an exciting opportunity to join us in further developing our highly popular, dynamic and innovative school.

Main Accountabilities:

· Answer, screen, and forward any incoming phone calls while providing basic information when needed.

· Provide office support services in order to ensure efficiency and effectiveness within the School.

· Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.

· Answer, screen, and forward any incoming phone calls while providing basic information when needed.

· Provide office support services in order to ensure efficiency and effectiveness within the School.

· Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.

· Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.

· Coordinate parent/community events in order to engage parents in school activities and celebrations.

· Assisting in the Induction process via introduction by welcome packs and regular touch base calls

· Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.

· Being versed in rules and regulations of the Ministry of Education and KHDA 

· Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions 

· Monitor/screen/escalate all complaints –

· Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

· Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.

· Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.

· Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.

· Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process

· Coordinating Existing Student Transitions with relevant Phase

· Supporting GLO on new student KHDA Student Registration & procuring required documentation

· Assisting the Admissions Team on their R&Rs including:

- Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and

- Data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc

· Record Keeping & Compliance – using & updating registers for:

- Student Attendance

- Evacuation

- Student Absences & approval via the VLE

-Student Lateness

- Student Early pick-up

· Call & Email & Survey Campaigns with existing families – 1 x Term

· Undertake regular surveys of new parent views on the enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle.

· Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions.

· Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study

· Conduct Family Exit Interview by conducting an initial meeting/phone call with a parent.

Receive and sort daily mail/deliveries/couriers.

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

· This is a local contract only.