International Admissions Assistant

Salary: Competitive

Hours: 37.5 hrs per week

Location: London

Closing date: Thursday, 25th April 2024

Fixed Term: 1st May 2024 – 31st August 2024

 Job Summary

We are seeking a proactive and diligent International Admissions Assistant responsible for providing excellent customer service and administrative support.

Overview

The International Admissions Assistant is a key member of the International Admissions Centre (IAC), responsible for providing excellent customer service and administrative support.

The IAC processes international student applications from all over the world for Abbey DLD Group of Colleges. There is a focus on efficiency and accuracy, as such the position demands superior attention to detail to ensure all data is processed within agreed SLAs with 100% accuracy.

There is also a strong customer service element, as much time will be spent communicating with parents, students, and agents. The admissions assistant will regularly liaise with sales managers globally.

Your duties and responsibilities will include the following:

·      To support the International Admissions Officers to ensure an effective and efficient admissions service for Abbey DLD Group of Colleges. 

·      Manage the admission inbox at the start of each day, and at other times as required, to ensure new emails are correctly filed for the International Admissions Officers.

·      Input student details into SIMS.

·      Check application & acceptance documents.

·      Upload and link documents to individual student records. 

·      Send reminders for pre-offer students outlining next steps. 

·      Follow up with any outstanding conditions before confirmation letter are issued.

·      Provide daily updates when deposits are received.

·      Triage incoming enquiry emails responding to enquiry emails where insufficient information is provided.

·      Handle telephone enquiries from prospective students and agents in a timely and professional manner.

·      During peak periods, the International Admissions Assistant may be required to assist with additional task as determined by the Head of International Admissions.

Qualifications and Experience

You will execute excellent attention to detail and accurate data input as well as strong organisational and time management skills, including the ability to effectively multi-task and manage tasks with varying deadlines.

Excellent customer service skills, and an ability to remain professional and friendly both via email and over the phone are vital. Furthermore, strong cross-cultural interpersonal skills, such as being able to provide clear information in written and spoken English as you will often be communicating with those for whom English is a second language.

You will demonstrate the ability to deal with a wide range of demanding individuals and be capable of resolving problems quickly and calmly. This should be supported by the ability to work using one’s own initiative as well as being a good team player.

You will have experience in general office, clerical, or admissions environment, as well as in a customer service role. Experience of using a CRM or database experience is preferred.

Benefits

• 25 days annual leave, plus bank holidays
• Employee Assistance Programme 
• Group Personal Pension Plan (7% employer contribution)
• Discounted school fees
• Regular social events
• Season Ticket Loans
• Eye Care
• Gym Scheme
• Workplace Nursery Scheme
• Cycle To Work Scheme

The Company - Abbey DLD Colleges Ltd (ADC)

Abbey DLD Colleges consists of three high-quality sixth form colleges in the UK. DLD has been synonymous with quality education provision in an international setting since 1931. Today, thousands of students from over 50 countries apply to join Abbey DLD in Cambridge, Manchester or London. Our three colleges offer a vibrant, international setting, modern boarding provision and above all a Gold Standard sixth form education.

Our colleges offer a range of programmes including GCSEs, A Levels, Foundation and BTEC courses. Full details can be found on the Abbey DLD website http://www.abbeycolleges.co.uk/. 

Safeguarding

The ADC is committed to safeguarding and promoting the welfare of our children and young people and as an employee of ADC you will be expected to share this commitment. The protection of our students’ welfare is the responsibility of all staff and individuals are expected to conduct themselves in a way that reflects the principles of our organisation. All staff are trained in child protection and understand to report concerns by following the safeguarding policies. We ensure all candidates are properly police-checked, and the successful candidate will need to obtain an enhanced disclosure via the DBS. 

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to Apply

Please read the attached Applicant Information Pack to access full details about the position. Please enclose your CV and a covering statement detailing why you think you have the necessary skills to be successful in this position. Applications will be reviewed and candidates contacted once the advert is closed.