School Fees Assistant

ACS International School is currently recruiting for a School Fees Assistant to join our Finance team based at our Cobham school. 

The purpose of this roles is to assist with the day-to-day administration of student accounts, ensuring excellent customer service and smooth and timely issuing of invoices and receipt of school fees. You will be responsible for taking payments from Parents via credit card and processing them accordingly. Alongside, daily banking, monitoring of MIS messages and actioning any changes contained within these.

Principal Accountabilities:

• Process Accounts Receivable transactions in a timely manner to ensure ledgers are accurate and up to date.
• Deal with parents, students and colleagues’ queries by phone, email or in person in a helpful, supportive and proactive manner
• Undertake ad hoc duties and reporting as required.
• Build strong relationships with other departments within ACS.
• Process student records and invoices/credit notes
• Maintain accurate billing information and instructions on the database to facilitate timely receipts.
• Collect credit card payments and record these and other payments on the database.
• Issue notice penalty invoices or process refunds for leaving families as applicable.
• Proactively communicate with parents to enable effective credit control, including contact via phone and sending overdue statements via email to chase outstanding debt.
• Ensure that best practice is being followed and that Terms and Conditions are adhered to by the department.
• Assist with biannual billing process.
• Assist with Month end reconciliations.
• Management of Accounts Receivable inbox

Knowledge, Skills & Experience Required:

• Excellent customer service and cultural awareness skills
• High accuracy and attention to detail
• Able to deal sensitively with difficult situations and with discretion
• Able to liaise and interact with Finance colleagues, non-Finance colleagues and external stakeholders in a professional and collaborative manner
• Good IT skills with knowledge of Microsoft office packages: good spreadsheet knowledge preferred. Prior experience of CRM systems preferred
• Good planning and organisational skills to deal appropriately with internal and external stakeholders and meet deadlines
• GCSE English and Mathematics desirable

Hours of Work: Monday - Friday: 8.30 - 4.30pm. This role is based at our Cobham campus, with hybrid working a possibility. 

Start date: May 2024

ACS is committed to inclusion across race, gender, faith, identity and abilities. We believe that diversity helps us to fulfil our purpose, realise our vision and exemplify our values. ACS is committed to safeguarding and promoting the welfare of children and young people and, as an employee of ACS, you are expected to share this commitment. This position is therefore subject to an enhanced Disclosure and Barring Service Check.