We offer an extensive range of engaging resource that are proven to educate learners of various ages and abilities. Our catalogue of workbooks cover an array of subjects including Functional Skills, Maths, English, ICT, Retail, Employability, Social Development and Tutorials.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Contact us at SmartbooksEd@outlook.com.
We offer an extensive range of engaging resource that are proven to educate learners of various ages and abilities. Our catalogue of workbooks cover an array of subjects including Functional Skills, Maths, English, ICT, Retail, Employability, Social Development and Tutorials.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Contact us at SmartbooksEd@outlook.com.
This 5 series BUNDLE of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
This BUNDLE of Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed easily and then signed off.
These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
Unit 407 focuses on helping the learner to prepare for an interview and includes a mock interview activity. Learning Outcomes include:
1.1 research:
A. the company B. its values C. its impact on the community D. the job role
1.2 prepare answers to a given set of questions that are likely to be asked in the interview
1.3 prepare questions to ask in the interview based on research
1.4 describe different interview techniques
1.5 describe how to seek clarity from the interviewer about questions asked
1.6 collate any documents that may be asked for at interview
1.7 describe the route and means of transport to take to attend the interview on time.
2.1 dress appropriately and display good personal hygiene for the
interview
2.2 use appropriate means of non-verbal communication such as
body language and facial expressions during the interview
2.3 take part in an interview activity
2.4 give clear, straightforward answers to the questions asked
2.5 prepare a short presentation for use at an interview
3 Be able to review own performance at an interview
3.1 describe aspects of the interview that went well
3.2 describe one aspect of the interview that did not go well
3.3 plan actions to improve performance at future interviews.
Unit 408 focuses on Searching for a job and covers the following criteria.
1.1 Describe different resources available to find out about job information.
1.2 Describe the roles and functions of organisations providing employment services
1.3 Use resources to research job opportunities.
1.4 Describe how to sign up to different organisations’ job alert systems
2.1 List the key elements of job adverts
2.2 Extract relevant information from job adverts
2.3 Match personal skills and requirements to job vacancies
Unit 409 focuses on Career Progression and covers the following criteria.
1.1 explain the importance of career progression
2.1 identify sources of career progression information, advice and guidance
2.2 identify different career, course and training options from available sources of information, advice and guidance.
3.1 list transferable skills, qualities and experience required to develop a career
3.2 review own transferable skills, qualities and experience
3.3 identify areas of work or study that might be best suited to own transferable skills, qualities or experience
4.1 identify short-term goals that will help with career progression
4.2 develop a career progression plan.
Unit 410 focuses extensively on Keeping Safe in Social Situations. Learner outcomes included
1.1 identify areas of risk in social situations
1.2 Identify risks associated with alcohol
1.3 identify risks associated with drugs
1.4 identify risks associated with sexual activity
1.5 state risks involved when using social media
1.6 state risks involved when using the Internet.
2.1 identify ways to minimise risks to different groups
2.2 identify ways to minimise risks in social situations
2.3 identify ways to keep identity and personal information safe.
3.1 identify different types of support available
3.2 identify the situations when support is needed
3.3 identify the different ways of accessing support
3.4 explain the benefits of seeking support.
Unit 411 focuses on the importance of Working as part of Team and covers the following criteria.
1.1 describe what makes an effective team
1.2 describe benefits of effective teamwork.
2.1 list different types of team
2.2 identify the values and goals of a team
2.3 describe ways in which team members can work together effectively
2.4 describe a method of avoiding conflict within a team
2.5 identify methods of making team decisions.
3.1 give examples of different roles
3.2 identify the impact these roles have on the way a team works
3.3 identify the impact these roles have on team members
4.1 describe the overall goal of the team
4.2 prepare a plan to achieve a team goal
4.3 describe own role in achieving the goal
4.4 describe others role in achieving the goal
4.5 list activities, milestones and timelines
4.6 identify the support /resources to work towards the goal
5.1 follow a plan and review progress at regular intervals
5.2 suggest improvements and amendments to the plan
6.1 reflect on the overall effectiveness of the plan in helping to achieve the agreed goal
6.2 describe what went well and what did not go well.
Other Units including a Bundle of Units 401-405 are available on TES and within the SmartBooks Resource Shop
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksEd@outlook.com.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaced the current Functional Skills ICT Qualification from 31st of July 2023. The DFSQ’S main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life.
These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met.
The qualification is made up of 5 Module and broken down into a series of units.
The unit workbooks include various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered which can be signed off.
This resource covers:
Module 1 - Using devices and handling information
Unit 1.6. Use files to read and store information (including creating a file, opening a file, reading information from a file, editing a file, saving a file).
This resource includes:
Task 1 - Learners to gain an understanding of digital files, how they work, what are their main functions and the benefits and advantages of compared to traditional physical documents. (Answers to Task included)
Task 2 - Learners will become familiar with 7 of the most common digital file types and are asked to break each down with a clear description and research reasons we may need to use them. (guidance to Task included)
Task 3 - Learners will look at the impact of the digital age and how we operate now in comparison with only a few years back. They will also become familiar with new and older forms of technology.
Task 4 & 5 - Is a basic introduction into some of the skills they will be required to demonstrate in Module 2 (resources will be available in 2024).
In ‘Task4’ they will use Microsoft WORD to open an existing Text Document, edit it following a series of instructions, save the document and print off as evidence. Learners will need to access Word Doc – ‘SB Football Rules - WORD File - To be Edited’. Both this and a completed example are included with download.
In ‘Task 5’Learners will access a JPEG File and use Microsoft Photo Viewer or Paint 3D to edit it however they want using the tools available within the software. They will need to save the amended image, print it off and attach to the workbook as evidence. Learners will need to access ‘SB Sunrise - JPEG File - To be Edited’. Both this and a completed example are included with download.
Task 6 – Learners can now demonstrate their new knowledge to open, create, edit and save a digital file. They can use any off the 7 file types looked at in the unit. They will need to print off their work as evidence and could also share with the group.
Also includes a Skills and Knowledge Checklist and Glossary with key words for learners to complete.
These workbooks have been designed and proven to educate learners and enhance knowledge, creativity, individuality and embed valuable functional skills. This particular workbook is based around the Painting and Decorating Trade and subtly embeds many of the Functional skills required for assessment. Thislevel is pitched around E3
The workbook includes 4 main tasks and are broken down as follows;
Task 1 – Know the basic terms and language used within the Painting and Decorating trade.
This task requires learners to build a glossary of some of the commonly used terminology when Painting and Decorating. This can be completed over a set period as you gain further understanding of the trade.
Task 2 – Show your knowledge of the Basic Tools and Materials used in Painting & Decorating.
This task requires learners to identify some of the many tools and materials used every day in the trade, followed by an understanding of how, why and what they are used for.
Task 3 – List the stages required to prepare a Painting and Decorating area.
This task requires learners to become familiar with how to prepare a painting and decorating workspace effectively, demonstrate knowledge of the various steps and the best order in which to carry them out.
Task 4 – Confirm an understanding of Health and Safety when Painting and Decorating.
This task requires learners to recognise the hazards and dangers relevant to working in a Painting and Decorating environment and know how to minimise any risks of injury or illness to yourself and others.
The 4 tasks can be completed in any order and each page of the Workbook can be signed off as and when the candidate has met the criteria.
The workbook includes answers, although this is guidance for Tutors or Assessors only as the answers could be open to interpretation and differ depending on the context.
I have also included on the Tutor/Assessor pages a breakdown of the English skills (predominantly reading in this sample) to be exercised and demonstrated in each task.
The Images sourced are all royalty-free and are licenced for commercial use.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE!
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com
These BUNDLE Work Books have been designed and proven to educate learners on a variety of subjects that will enhance knowledge, creativity, individuality and embed valuable functional skills. The resource can be used effectively in Tutorials, English or various other sessions .
These particular BUNDLE includes the following;
Work Book 1 PESKY SEAGULLS focus on reading an article based on the growing Seagull problem in the UK and requires learners to demonstrate English and ICT skills that subtly embeds many of the Functional skills required for assessment.
Work Book 2 FOOTBALLERS WAGES focuses on the ongoing debate of Footballer wages and how much they earn compared with other occupations. Tasks include reading through an example of an online forum, leaving their own post, replying to other members comments and then answering a series of question based on the whole forums content.
Work Book 3 FIZZY DRINKS focuses on reading an article based on the growing issue of fizzy drink consumption in the UK and worldwide and requires learners to demonstrate various English and ICT abilities.
Please Note: There are various spelling and grammar mistakes in the Fizzy Drinks article that have been placed intentionally for the purpose of the first 2 tasks. Answers for these tasks are included in the resource on the last page.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE!
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com
These worksheets have been designed to subtly embed the valuable functional skills learners required to get the most out of education, work and everyday life and to help them function more confidently, effectively and independently. They can be used effectively in Tutorials, Maths or various other sessions.
Each resource has been proven to educate learners on a variety of subjects that will enhance knowledge as well as promoting creativity and individuality.
This instalment focuses on ‘Records set around the World’. Learners are tasked with estimating various measurements from the tallest to the heaviest, longest to shortest etc. They are then challenged to convert those amounts to an alternative form of measurement i.e. litre to pints, miles to Kilometres etc
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE!
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com
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These workbooks have been designed to subtly embed the valuable functional skills learners required to get the most out of education, work and everyday life and to help them function more confidently, effectively and independently.
Each resource has been proven to educate learners on a variety of subjects that will enhance knowledge as well as promoting creativity and individuality.
This particular instalment can be used effectively in Tutorials or Maths sessions and includes a Fictional TV guide. Leaners will study the schedule and then attempt to answer a series of questions related to the information shown. Learners will then take part in a discussion based on their own TV programme choices. They will create their own Perfect TV schedule, produce questions related to this new timetable and then test their peers.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE!
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com
Read less
These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaced the current Functional Skills ICT Qualification from 31st of July 2023. The DFSQ’S main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life.
These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met.
The qualification is made up of 5 Module and broken down into a series of units.
The unit workbooks include various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered which can be signed off.
This resource covers:
Module 1 - Using devices and handling information.
Unit - 1.4 Navigate online content to locate required information.
This resource includes:
Task 1 - Learners will correctly type 2 URL examples into a browser and record details about the different websites. Learner can continue this task by entering their own URLs to help familiarise themselves further with this practice.
Task 2 - Learners will understand the difference between a browser and a search engine and show this by ticking the correct box next to each example logo.
Task 3 - Learners to unscramble some of the various reasons why we all use the internet. They will also give some examples of their own.
Task 4 - Learners will give examples of effective keywords to use when searching for relevant information online.
Task 5 - Learners will show an understanding of how to check the validity of information found online and will choose 6 example websites to demonstrate this.
Task 6 - Learners will follow step by step instructions on how to save websites into a browser and then bookmark 3 of their own for easier access.
Task 7 - This section explains how Hyperlinks work and allows the learners to gain an understanding of the key components. Learner can then go online and navigate around a website of their choice using Hyperlinks and discuss the benefits.
Task 8 - Learners to become familiar with the navigation tools found in browser (chrome) and match the correct name and function of 14 examples.
Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Guided answers when appropriate are also included.
Other Workbooks in this DFSQ series are available on TES. Many are still being created and will all be available soon.
This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com.
This practice assessment paper has been created to aid learners in their preparation for forthcoming Entry Level Functional Skills assessments, with a particular focus on enhancing reading comprehension skills and bolstering confidence.
The paper is structured to guide learners through the assessment format, fostering familiarity and pinpointing areas for improvement.
Centred around a fictional football match, the assessment comprises two sections: a Refreshments Menu and a Sports Report. Learners are tasked with comprehensively reading both texts before answering ten questions for each.
Additionally, a Marking Paper is provided to assist tutors in evaluating learners’ achievements. Importantly, there is no pass or fail component to this assessment; its sole purpose is to offer support and guidance.
Other Practice Assessments are available on TES. Many are still being created and will all be available soon.
This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
This 5 series BUNDLE of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
This BUNDLE of Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed easily and then signed off.
These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
Unit 401 in the series focuses on helping the learner plan for progression
Learner outcomes are as follows;
1 Understand own study or training programme
2 Know the facilities & support available in the college
3 Recognise personal strengths (skills, qualities and attitudes) needed for learning and work
4 Agree an action plan for self-improvement
Unit 402 focuses on the importance of Managing Personal Finance and covers the following criteria.
Learner outcomes are as follows;
1 Understand sources of income and outgoings.
2 Know how to reduce expenditure.
3 Understand how to plan a personal budget.
4 Be able to recognise the products provided by financial institutions.
5 Understand the advantages and disadvantages of borrowing money.
6 Understand how to obtain help with managing own money.
Unit 403 focuses on preparing learners for a Work Based Placement
Learner outcomes are as follows;
1 Be able to prepare for his/her work experience
2 Be able to plan a journey to work
3 Be able to follow requirements during the work experience
4 Be able to complete a work experience review
Unit 405 focuses on the importance of Career Planning and making applications and covers the following criteria.
Level 1- UNIT 405- Career Planning and making applications
Be able to choose a suitable career pathway
Be able to identify a suitable job, training programme or course
Understand how to prepare a Curriculum Vitae
Understand how candidates are selected for interview
Be able to apply for a job, training placement or course
Other Units in this series are available on TES and within the SmartBooks Resource Shop
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksEd@outlook.com.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself comprises many units, all of which require an assessment to present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes. Each page has a header that includes the individual outcomes covered, which can be assessed and then signed off.
The workbook can be delivered as individual worksheets or as a final assignment that would typically follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
This particular instalment in the series focuses on Contributing to a healthy lifestyle and covers the following criteria.
1.1 describe the key elements of a healthy lifestyle
1.2 explain why a healthy lifestyle is important.
2.1 select and carry out activities which contribute to a healthy
lifestyle.
3.1 carry out a review of their activities
3.2 describe what went well and areas for improvement
3.3 describe how the activities have improved their lifestyle.
3.4 suggest further activities which could contribute to a healthy
lifestyle.
Other Units are available on TES and within the SmartBooks Resource Shop
This resource is available to download as a PDF file. Word versions are available; feel free to message me directly for these formats at SmartbooksEd@outlook.com.
Feedback is Key; we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units, all of which require an assessment to present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed quickly and then signed off.
The individual learners can complete these tasks as a final assignment or as a group if delivered as a workbook. They would typically follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks, and relevant delivery.
This particular instalment in the series focuses extensively on Keeping Safe in Social Situations.
Learner outcomes are as follows;
Understand different types of risk to personal safety, i.e. Alcohol, Drugs, Sexual activity etc.
Understand ways of minimising risks to personal safety
Know sources of support available, how to access these and the benefits.
Other Units in this series are available on TES and within the SmartBooks Resource Shop
This resource is available to download as a PDF file. Word versions are available; feel free to message me directly for these formats at SmartbooksEd@outlook.com.
Feedback is Key; we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaced the current Functional Skills ICT Qualification from 31st of July 2023.
The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life.
These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met.
The qualification is made up of 5 Module and broken down into a series of units.
The unit workbooks include various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered which can be signed off.
This resource covers:
Module 1 - Using devices and handling information –
Unit - 1.7 - Use files and folders to organise and retrieve information (including local and remote storage).
This resource includes:
Task 1 – An introductory discussion where learners are to identify areas of their life they like to keep organised and share opinions on the benefits mirroring this good practice in their digital world.
Task 2 - Learners will become familiar folder hierarchy and the importance of categorising and naming main folders as part of this process.
Task 3 - Learners will demonstrate they can structure folders sub folders and files correctly using cut out templates. The challenge can be undertaken, individually, in pairs or groups and even timed for an element of competition. (Tutor Answers included)
Task 4 - Learners will determine 5 authentic and 5 misleading tips for Digital Housekeeping. (Tutor Answers included)
Task 5 - Learner will follow 6 mini tasks to demonstrate their ability of knowledge gained so far. The tutor will observe and using a witness checklist, sign off each one completed task.
Task 6 – Learners to read/discuss the statements that describe remote and local storage and match the correct benefits and considerations from the list.
They will also need to recognise 3 main cloud serve providers.
Task 7 - The last task requires learners to put the knowledge gained from this unit into practice and implement a thorough and efficient tidy up on their digital devices i.e. phone tablet, pc laptop etc.
Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time.
Other Workbooks in this DFSQ series are available on TES. Many are still being created and will all be available soon.
This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com.
These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaced the current Functional Skills ICT Qualification from 31st of July 2023.
The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life.
These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met.
The qualification is made up of 5 Module and broken down into a series of units.
The unit workbooks include various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered which can be signed off.
This resource covers:
Module 1 - Using devices and handling information
Unit - 1.8 - Know when there is a problem with a device or software and know the difference between system errors.
This resource includes:
Task 1 – An introductory discussion where learners are to share experiences of things that have gone wrong, and frustrations caused when using any type of digital device. Learner will then uncover other common malfunction using images.
Task 2 - Learners will become familiar the difference between User and System errors and give 2 examples for each.
Task 3 – Learners will demonstrate their understanding by looking at 10 scenarios that all portray real life problems and identifying whether it is a system error, user error or a combination of both.
Task 4 & 5 - Learners will determine 5 common viruses from the images and Research the characteristics, functions and how each virus operates. They will add this information to the table.
A Guided answer sheet is included for Tasks 1,4 &5
Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time.
Other Workbooks in this DFSQ series are available on TES. Many are still being created and will all be available soon.
This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com.
An extensive bundle of all 4 instalments of resources centered on and around the Retail industry. They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment.
Series 1- 4 include the following resource
Series 1
What is Retail?
Jobs in the industry
First impressions
Retail Lingo
Retail Sectors
Customer Service (Observation Task)
Taking Payment
Cash Transactions
Identifying Forgeries
Checking a Check
Till Problems
Maths Task
Chip and Pin
Monopoly activity & Evaluation
Recap Quiz
Series 2
Window Displays
Visual Merchandising & Task
Shop Floor & Sales Areas
Manual Handling & Task
Lifting Equipment
Deliveries
Stock Management
Stock Checks
Product Placement & Task
Recap Quiz
Series 3
The Customer
Internal Customers
Customer Profiles
Customer Research
Effective Customer Service
Before, During & After
Pro’s & Cons for the Company
Presentation Task
Non Verbal Communication
Communication Task
Experiences of Customer Service
Customer Service Card Activity
Series 4
What is Teamwork
Prioritising Tasks
Communication Breakdowns
Conflict within a team
Benefits of Teamwork
Communication Types
Body Language
Two way Communication
Team Scenario Task
Humour in the Workplace
Teamwork Roles
Recruitment Task
Timed Wordsearch
Series Recap
Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks.
The resourcs are in PDF Format but also available as a fully editable Word doc by request.
These series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed easily and then signed off.
These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
This particular installment in the series focuses on the importance of Managing Personal Finance and covers the following criteria.
UNIT 402 - Managing Personal Finance
Understand sources of income and outgoings.
Know how to reduce expenditure.
Understand how to plan a personal budget.
Be able to recognise the products provided by financial institutions.
Understand the advantages and disadvantages of borrowing money.
Understand how to obtain help with managing own money.
Other Units in this series are available on TES and within the Grainge_Ed Resource Shop
This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed easily and then signed off.
These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
This particular installment in the series focuses on helping the learner plan for progression by understanding their programme and the facilities and support available and by being able to recognise and build on personal strengths.
Entry Level 3 - UNIT 301- Planning for Progression
1 Understand own study or training programme
2 Know the facilities & support available in the college
3 Recognise personal strengths (skills, qualities and attitudes) needed for learning and work
4 Agree an action plan for self-improvement
Other Units in this series are available on TES and within the SmartBooks Resource Shop
This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes. Each page has a header that includes the individual outcomes covered, which can be assessed and then signed off.
The workbook can be delivered as individual worksheets or as a final assignment that would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
This particular instalment in the series focuses on Searching for a job and covers the following criteria.
1.1 Describe different resources available to find out about job information.
1.2 Describe the roles and functions of organisations providing employment services
1.3 Use resources to research job opportunities.
1.4 Describe how to sign up to different organisations’ job alert systems
2.1 List the key elements of job adverts
2.2 Extract relevant information from job adverts
2.3 Match personal skills and requirements to job vacancies
Other Units are available on TES and within the SmartBooks Resource Shop
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksEd@outlook.com.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.
This series of resources have been created for those Teaching and Studying the City & Guilds Employability Skill Award and Certificate (5546)
The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met.
These Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment.
These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery.
This particular instalment in the series focuses on the importance of Interpersonal Relationships and covers the following criteria.
UNIT 434 - Interpersonal Relationships
Understand interpersonal relationships.
1.1 describe what is meant by the term interpersonal relationships
1.2 explain the importance of developing positive interpersonal relationships
1.3 describe the differences between interacting with individuals and as part of a group
1.4 describe qualities important in developing interpersonal relationships
1.5 describe qualities important in developing group relationships.
Understand how to interact positively with others.
2.1 describe the reasons for having boundaries when interacting with others
2.2 give examples of boundaries in interpersonal relationships
2.3 outline different ways of making decisions.
Other Units in this series are available on TES and within the Grainge_Ed Resource Shop
The 3rd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment.
This particular series focuses on Customer Service and includes the following:
The Customer
Internal Customers
Customer Profiles
Customer Research
Effective Customer Service
Before, During & After
Pro’s & Cons for the Company
Presentation Task
Non Verbal Communication
Communication Task
Experiences of Customer Service
Customer Service Card Activity
Series 1, 2 and 4 available at the TES Smartbooks Shop
Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks.
The resource is in PDF Format but also available as a fully editable Word doc by request.
These workbooks have been designed and proven to educate learners on a variety of subjects that will enhance knowledge, creativity, individuality and embed valuable functional skills. The resource can be used effectively in Tutorials, English and various other sessions. The unit also incorperats ICT with the optional use of Microsoft Excel, Publisher and Word.
These particular instalment focuses on the Pros & Cons of Tattoos and requires learners to complete various tasks, take an active role in group discussions, case studies and participate in activities to help them gain an understanding of the why people decide to have a tattoo, with lots of opportunity to give their own informed opinion.
Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE!
This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com
