This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a training manual for Microsoft Word Beginners. It is accompanied by a separate Workbook for students / learners to complete practice exercises on. Both files come in Word format and PDF format and are full of screen shots to make step by step instructions as visual as possible. Suitable for trainers and teachers either as an Instructional resource or as a digital resource for students to work through themselves. It is suitable for secondary level, homeschool, workplace, esl. It can be used as a digital resource for students to work through on their own, or a teacher facilitated resource. Learning Outcomes: Identify the elements of the Word window. Create and save documents. Navigate through a document and select text using quick methods. Understand different Views within Word. Cut, Copy and Paste information. Set page margins and orientation of a document. Use the Spelling and Grammar Checkers. Use formatting tools to enhance the presentation of a document.

This lesson covers Passive, Assertive and Aggressive styles of communication, ideas for gaining Confidence as well as the use of I statements to clearly communicate your message. Your students will enjoy the interactive lessons and the opportunity to practice their communication skills using real life scenarios. The Resource contains a PowerPoint presentation and a student workbook. It is provided in ppt, pdf and word format so that it can be edited if necessary to suit your audience. It will assist your learners in identifying behavior traits that could be creating barriers to effective communication both in the workplace and the classroom. The interactive PowerPoint presentation contains activities for learners to practice their communication skills. The 10 page workbook looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviors. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. Please remember to leave a review for this resource and visit my shop for more products. Communications, Workplace, ESOL and Computing Resources

Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required. **PowerPoint Presentation Content: ** Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips Communications, Workplace, ESOL and Computing Resources

Students love using Canva and this fun lesson will keep them engaged and busy whilst working on creating a Resume / CV. This is a no prep assignment. In this digital age, a well-designed CV is essential for standing out in the job market. In this lesson, your students will learn how to create a professional-looking CV using Canva, a user-friendly graphic design platform. They will go through the process of selecting a template, customizing text, font, and images, and formatting their CV to showcase their skills and experience. This lesson includes a grading rubric to evaluate their final product, making it an excellent assignment for your students to demonstrate their learning and skills. By the end of the lesson, your students will have a high-quality CV that they can use to apply for jobs and internships. Suitable for high school and college students, this lesson is a great addition to any career development or digital literacy curriculum. Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Your students will love these task cards on conflict management that engage their problem solving and critical thinking skills. All essential life and workplace skills. Teachers note that there is also a pdf supplied that provides responses to the Task Cards, ensuring that key points are touched on within the discussions. Conflict Management is an important life-skill for business education, the workplace and the classroom. This resource generates important discussions and can be used in pair or group activities. Great for when you have a sub as well. Refer to the preview for more information and to find step by step quick instructions for creating the task cards. Its as easy as printing, laminating and cutting. (or if you don’t want to laminate, just print out on card stock). Once prepared they are ready and done for years to come. I hope you enjoy using these, as much as my students have.

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools. "If you fail to plan, you are planning to fail." Benjamin Franklin. It has been provided in a pdf and word document so that you can type in and edit as required.

Crossword puzzle with 10 common Health and Safety words. Answers included. Use for beginning or end of session or as a fill in activity. Supplied in pdf and Word format so that you can change the definitions to suit your industry / sector.

This resource is for those new to creating Charts in Excel. There are step by step instructions within the training manual to learn how to create and modify bar charts and pie charts. It is a ready to go lesson that requires no further prep. This is a 2 hour lesson that has tasks for learners to complete. Learning Objectives:  Create a simple bar chart with existing data.  Create a simple pie chart to show percentages  Modify bar and pie charts to enhance presentation and update details. The files come in a word document that can be edited (if required for your audience) and also a pdf. There is an excel file that is an exercise file. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a great Crack the Code puzzle to use to review vocabulary around the theme of Easter. There are 12 words listed. Can be used for ESL, workplace training, or classrooms as part of a lesson, as an activity for early finishers or just a fun challenge to begin or wrap up a lesson. The files come in both pdf and word versions in case minor changes are required for your audience. Words: Christian Easter Bunny Easter Easter Egg Hunt Resurrection Easter Egg Crucifixion Celebration Easter Basket Hot Cross Bun Cross Good Friday

This resource is a PowerPoint presentation with attached notes that can be used as a lesson plan. It is a complete lesson on creating and writing smart goals. I have used this for many different audiences from young people through to the corporate sector when looking at setting goals for learning, business and personal areas of life. The worksheet has a couple of examples of how to set out SMART goals and room to create their own. The files are editable so that you can make relevant changes for your particular audience if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is a list of common carpentry and building handtools. The first worksheet lists the tool, has a description of what the tool is used for and has a picture. The second sheet is an activity for students to complete by filling in the description area. This is useful for apprentices or those working in the construction industry that are new to NZ (worker from overseas) that need to get up to speed with names for tools and equipment within the industry

Use this when you or your class are planning to deliver a presentation. It contains all the steps required to ensure a successful outcome. You can use this as a group or individual activity. There are some helpful discussion points for groups. All items must be checked before students practice the presentation.

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

Introduce your students to the world of digital storytelling with this engaging and educational assignment. With the rise of visual storytelling, comic strips have become an increasingly popular form of communication, and this project will give your students the opportunity to create their own comic strip using Canva. In this assignment, students will: Create a Canva account if required Choose a comic strip template Customize the template with their own images, characters, and text Add dialogue to bring their story to life Rearrange panels to create the desired layout Proofread their comic strip to ensure accuracy and clarity Download or share their final product This assignment is designed to be easy to follow, with student instructions and a grading rubric to help you evaluate your students’ work. Whether you’re a seasoned Canva user or new to the platform, you’ll find that this assignment is a fun and accessible way for your students to express their creativity and practice their digital skills. Included: Student Assignment in pdf (planner, instructions, shortcut keys, examples) Grading rubric provide in word and pdf Planner provided in word and pdf So why wait? Give your students the gift of storytelling and get them started on their own comic strip today! Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Your students will love this fun Christmas Quiz that will test their knowledge on Christmas Trivia. You will love that it is completely Digital so therefore no prep and self marking! This quiz has 20 questions that are on a variety of Xmas topics, such as food, movies, reindeer, Christmas traditions and of course Santa! Made for all ages to enjoy and have fun. You can edit the resource if you like, use it as a quiz, or use it as an investigative research activity (allowing them to use the internet to find the answers). Students can work individually, in pairs or in groups. It can be fun to make it competitive too, with prizes for the first to finish, etc. A teacher guide is provided with the link to access the form, instructions on how to edit the quiz (optional), setting options, and viewing responses. Merry Xmas and I do hope your students enjoy this as much as mine do.

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources