Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this.
They are standard CV's and it will generally be up to personal preference as to which one you will choose to use.
It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.
These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business.
They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)
I have used these resources when teaching early childhood educators, retail staff and other service industries.
The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Communications, Workplace, ESOL and Computing Resources
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
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Communications, Workplace, ESOL and Computing Resources
This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook.
The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook.
Files are provided in both pdf and word format for editing.
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Communications, Workplace, ESOL and Computing Resources
This product is a Crack the Code ANZAC Day remembrance. It is an engaging activity for all ages. Can be used in the workplace, classroom, ESL.
It is provided in both printable and digital form. The digital form is a pdf that learners can simply type directly onto using any platform or device.
Answers are provided.
The Words used are:
Fallen
Wreath
Battlefield
Poppy
Peace
Remember
Gallipoli
New Zealand
Australia
Dawn Service
ANZAC
Bugle
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure.
It is available in both word and pdf format so that changes can be made if required.
This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet.
The card deck can be used in the following ways:
• Warm up activities
• Part of a lesson on presentation skills.
• End of lesson activity
• Discussions
• Games
Instructions:
1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.
2. Print out the cards sheet that you want to use.
3. Cut out with scissors or guillotine
4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available.
5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups.
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Communications, Workplace, ESOL and Computing Resources
This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills.
Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.
This resource has been created for anyone wanting to learn how to use Microsoft Powerpoint. It can be for students or workplace use. It is a great skill to have and a must to be able to create professional looking presentations.
Included is a lesson plan, a PowerPoint Presentation on the use of PowerPoint as well as a separate presentation that has tasks for learners to try. There is also a training manual in pdf and word format for easy reference. I have also added a Presentation Planning sheet. Nothing else to do!
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Communications, Workplace, ESOL and Computing Resources
This resource contains a 65 page PPT presentation and a worksheet / handout for learners to write in.
The animal slides are in groups of 3. The first slide in the group displays a photograph of the animal. The second slide displays a smaller photo and questions around pronunciation. The third slide has the answers to the questions. (Number of syllables, stress, phonemic pronunciation).
This resource is suitable for beginners to pre-intermediate level English language learners.
It is provided in pdf form and ppt so that you can make edits if required to the presentation.
The photographs are professionally presented with frames surrounding them . They may be used for other activities as well, or in your own resources, as they are from open source sites such as pixabay.com.
How to use this Presentation:
- Show the first slide with the full picture. Elicit from Learners what the animal is.
- Demonstrate correct pronunciation. Have the class say the word out loud as a group.
- Depending on group size, have the class say the word individually. Or if a large group, break class into three and have them say it out loud as a sub group.
- Go to the next slide and have class tell you how many syllables the word contains, and which syllable is stressed. Do they know the IPA translation?
- Class to make up a sentence describing what is happening in the picture.
- The next slide contains a suggested description and answers to the syllable and stress as well as the phonemic pronunciation. Have class write this in the worksheet handouts. (optional)
This resource is suitable for beginners to pre-intermediate level English language learners.
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Communications, Workplace, ESOL and Computing Resources
Do your students need an engaging, interactive PowerPoint Presentation about Giving and Receiving Feedback in the Workplace? Are you after a no prep resource that has everything you need to start the lesson? Feedback is an essential communication skill that needs practice to be mastered.
They will learn how to provide feedback that is constructive, supportive, and focussed on improvement as well as how to receive feedback effectively.
Topics Covered:
What is Feedback?
What is not Feedback?
Why is Feedback important?
Types of Feedback
−Assessment | Peer to Peer | Workplace
Best practices for Giving and Receiving Feedback
Becoming Feedback friendly
If you don’t agree with feedback
Resources Provided:
20 Slide PowerPoint presentation (ppt and pdf) editable
Teacher notes - viewed electronically and a print out provided (word, pdf)
Feedback Assessment tool handout (word, pdf)
Peer Feedback Roleplay Scenario handout (word, pdf)
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants.
It is provided in a ppt editable version and a pdf.
Topics Covered:
Sharing Experiences
Types of Interviews
Stages of an effective interview
The PAR technique
Body Language
Three most feared Questions
Practice a Mock Interview
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Communications, Workplace, ESOL and Computing Resources
Looking for a fun and engaging way to teach your students about infographics? This Infographic assignment is the perfect solution! Your students will learn how to use Canva to create a visually appealing and informative infographic on a subject of their choice.
This assignment comes with a comprehensive grading rubric, which ensures that your students’ work will be evaluated fairly and accurately. Additionally, the included instructions guide students through the process of researching, designing, and creating their infographic, ensuring a great result.
Whether you’re a technology or graphic design teacher, or just looking for a fun project to keep your students engaged, this Infographic assignment is sure to be a hit! With a maximum score of 25 points, your students will have the opportunity to demonstrate their understanding of infographic design, as well as their ability to effectively communicate information through visual aids.
Add this Infographic assignment to your cart today and give your students a chance to showcase their creativity and skills!
Included:
Student Assignment in pdf (planner, instructions, shortcut keys, examples)
Grading rubric provide in word and pdf
Planner provided in pdf
Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson.
Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning.
This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan).
It is presented in word, pdf and ppt format and is fully editable.
The following topics are covered:
Qualities of an effective Team Member
Skills required to work in a Team
Making Decisions as a Team
Defining Objectives using Smart Goals
Roles and Responsibilities
Expected Behaviours and Attitudes
Bruce Tuckman Model for Team Collaboration
Revision exercise - worksheet with answers
Team Challenge
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
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Communications, Workplace, ESOL and Computing Resources
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task.
I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.
This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson.
Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common.
Works well for a speaking activity. Is a lot of fun!